Returns & Exchanges Policy

Last updated: September 16, 2026

We want you to be happy with your I Heart Eyewear purchase. Returns and exchanges are processed through our online Redo Returns Portal.

Start a Return or Exchange

To begin, visit our Returns Portal and enter your order number and the email address associated with your order.

Please do not mail an item back without first submitting a request through the Returns Portal. Unauthorized returns may not be accepted or processed.

Return Window

Eligible returns must be initiated within 35 days of the original purchase date. Once your request is approved, follow the instructions and shipping deadline provided in the Returns Portal.

Return Eligibility

To qualify for a return or exchange:

• Items must be unused, unworn, and in the same condition in which they were received.
• Items must include their original packaging and any included accessories or components.
• Proof of purchase is required.
• Items marked “Final Sale” are not eligible for return, exchange, or refund.

Items that are worn, altered, damaged after delivery, missing parts, or otherwise not in their original condition may be rejected or may qualify for only a partial refund.

All returned items are subject to inspection before the return is approved and completed.

Redo Return Coverage and Shipping Costs

Redo return coverage may be offered as an optional add-on at checkout.

If you purchased Redo return coverage with your order, the return-shipping label cost will be covered for eligible return options shown in the Returns Portal.

If you did not purchase Redo return coverage, you may still submit an eligible return or exchange through the Returns Portal. The applicable return-shipping label cost will be your responsibility and will be displayed during the return process.

Original shipping charges are non-refundable unless the return results from an error by I Heart Eyewear or otherwise required by law.

Each return request and shipping label applies only to the order identified in the request. Items from separate orders should not be combined in one return package unless authorized by I Heart Eyewear.

Exchanges

Eligible items may be exchanged for another style or power.

Other items may be exchanged when they arrive defective or damaged. Any exchange options available for your order will be displayed in the Returns Portal and are subject to product availability.

If an exchange item is unavailable, another available return option may be offered.

Refunds and Store Credit

The return options available for your item—which may include a refund to the original payment method, store credit, or an exchange—will be shown in the Returns Portal.

After your return is received and inspected, you will receive an email confirming whether it has been approved or rejected. Approved refunds will be issued to the original payment method. Store credit will be issued electronically.

Please allow additional time for your bank or credit-card provider to post an approved refund to your account.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, submit a request through the Returns Portal and provide the requested details or photographs.

You may also contact us at info@ihearteyewear.com for assistance.

Return Shipping

Use only the return label and instructions supplied through the Returns Portal. Keep your return receipt and tracking information until your return has been completed.

I Heart Eyewear is not responsible for merchandise returned without authorization or through a shipping method not provided or approved through the Returns Portal.

Questions

For questions about a return or exchange, contact us at:

Email: info@ihearteyewear.com
I Heart Eyewear
6902 Patterson Pass Road, Suite A
Livermore, CA 94550
United States

This policy does not limit any rights available to you under applicable consumer-protection laws.